What the posting requires
- Required
- Analytical instincts
- Data analysis
- Metrics
- Operational decisions
- Customer operations
- Director level
- US-based contact center
- BPO management
- Contact center leadership
- Preferred
- Salesforce Service Cloud
- WFM platforms
- AI-assisted support
- Quality management systems
- Travel
- Financial products
These tags are our reading of the posting. They can miss something; the original posting is the reference.