About the role
The team supports mid-market and small business customers by driving product adoption and ensuring they realize value. The role involves using customer data to identify engagement opportunities and executing targeted outreach to improve renewals and identify growth potential.
Our summary of the posting; the original is on the Dropbox careers page.
What the posting requires
- Required
- Analytical judgment
- Customer Success platforms
- SaaS retention metrics
- CRM systems
- Renewal rate
- Marketing automation
- Gross revenue retention
- Business intelligence tools
- Net revenue retention
- Preferred
- Collaboration SaaS
- Productivity SaaS
- Content SaaS
- AI SaaS
- Renewals Desk
- Webinars
These tags are our reading of the posting. They can miss something; the original posting is the reference.