About the role
The Support Quality team enhances customer experience by providing feedback on support interactions. This role involves leading a team to build automated quality assurance metrics and drive insights for process improvements. The individual manages QA technology providers and collaborates with partners to refine support operations.
Our summary of the posting; the original is on the DoorDash USA careers page.
What the posting requires
- Required
- Stakeholder communication
- G-Sheets
- Process improvement
- Sigma
- Tableau
- Data analysis
- Bachelor's degree
- Team management
- Total
- Preferred
- Customer support vendors
- QA vendors
These tags are our reading of the posting. They can miss something; the original posting is the reference.