About the role
The team manages demanding AI workloads on large-scale GPU infrastructure. The Escalations Manager bridges customer support and engineering, tracking issues from report to resolution. This role ensures engineers are engaged, customers are informed, and identifies patterns to reduce future escalations.
Our summary of the posting; the original is on the Crusoe careers page.
What the posting requires
- Required
- Cloud infrastructure
- Data analysis
- Zendesk
- Linux
- Dashboards
- Jira
- Networking
- Reports
- Slack
- Preferred
- Scripting
- Automation
- Python
- Bash
- GPU compute
- HPC
These tags are our reading of the posting. They can miss something; the original posting is the reference.