About the role
The team builds and oversees Coinbase's retail customer support systems. The product manager leads a team to develop AI-driven self-service options and human support programs. This role focuses on automating customer interactions while ensuring high quality across all support channels.
Our summary of the posting; the original is on the Coinbase careers page.
What the posting requires
- Required
- LLM
- Measurable outcomes
- Instrumentation
- Data-driven
- AI
- Generative AI
- Human oversight
- Large language models
- KPIs
- Preferred
Nothing listed as preferred.
These tags are our reading of the posting. They can miss something; the original posting is the reference.