About the role
The Member Experience organization supports Clover Health's members through a dedicated service team. This role embeds with the service floor to evaluate technology, communicate issues to engineering, and ensure new tools are adopted effectively. The person in this role manages change and builds feedback loops to improve the technology used by service advocates.
Our summary of the posting; the original is on the Clover Health careers page.
What the posting requires
- Required
- Bachelor's degree
- Houston
- Hybrid
- Onsite
- Production environment
- Internal tools
- Product operations
- Change management
- Operational software
- Preferred
- CRM
- Conversational AI
- SQL
- Case management
- Voice AI
- Data analysis
These tags are our reading of the posting. They can miss something; the original posting is the reference.