About the role
The team builds and maintains Calendly's customer experience, including AI support and automated issue resolution. The product manager defines the strategy and roadmap for intelligent customer interactions. They work across departments to improve AI quality and customer satisfaction.
Our summary of the posting; the original is on the Calendly careers page.
What the posting requires
- Required
- US work authorization
- AI
- Product sense
- Conversational agent
- Customer experience
- Data
- Residency
- California
- PM
- Preferred
- AI agent
- Customer feedback
- Support data
- Experimentation
- Automated resolution
- Human escalation
These tags are our reading of the posting. They can miss something; the original posting is the reference.