About the role
The Quality Assurance team sets standards for merchant interactions within Customer Support. This role leads the migration to an AI-first evaluation model, defining strategy and metrics. The person manages a team, builds AI-driven initiatives, and ensures quality across support operations.
Our summary of the posting; the original is on the Adyen careers page.
What the posting requires
- Required
- US work authorization
- AI QA migration
- AI evaluation tooling
- Quality frameworks
- Compliance
- Quality Assurance
- QA strategy
- AI-first evaluation
- Evaluation rubrics
- Preferred
Nothing listed as preferred.
These tags are our reading of the posting. They can miss something; the original posting is the reference.