About the role
The team oversees learning programs for global customer service. The manager leads a team of learning professionals, develops training strategies, and manages the learning technology. This role focuses on improving employee proficiency and the overall member experience through effective learning solutions.
Our summary of the posting; the original is on the WHOOP careers page.
What the posting requires
- Required
- Adult learning principles
- Project management
- AI tools
- Instructional design
- Artificial intelligence
- Learning evaluation frameworks
- Learning Strategy
- Team development
- Learning Technology
- Preferred
- Enterprise learning technologies
- Customer service
- LMS implementations
- Contact center
- BPO environments
These tags are our reading of the posting. They can miss something; the original posting is the reference.