About the role
The team supports Vanta's AI customer service agent, Ask-Ilma. The AI Agent Support Specialist monitors the agent's performance, tunes its knowledge base, and refines the customer experience. This role involves analyzing conversations, updating content, and ensuring smooth escalations to human support engineers.
Our summary of the posting; the original is on the Vanta careers page.
What the posting requires
- Required
- US work authorization
- Troubleshooting
- Structured writing
- Writing
- Data analysis
- Customer issues
- Knowledge management
- Performance data
- AI
- Preferred
- Security
- Compliance
- GRC
- Intercom
- Fin
- Content design
These tags are our reading of the posting. They can miss something; the original posting is the reference.