About the role
The team supports clients with billing and claims inquiries, educating them on procedures and resolving escalated issues. The representative responds to client questions, investigates complex cases, and assists with process improvements to enhance client satisfaction and team productivity.
Our summary of the posting; the original is on the Talkspace careers page.
What the posting requires
- Required
- PHI
- Payor portals
- Process improvement
- Billing
- Escalated inquiries
- Resolve complex inquiries
- Outbound calls
- EAP authorization
- Claim submissions
- Preferred
- Zendesk
- Atlassian
- Jira
- Confluence
- Tele-health
- Provider office
These tags are our reading of the posting. They can miss something; the original posting is the reference.