About the role
The team supports developers using Replit, a platform for building applications. The Support Specialist assists customers with account and billing inquiries, acting as a liaison to share user feedback with product and engineering teams. This role involves resolving customer issues and contributing to the team's knowledge base.
Our summary of the posting; the original is on the Replit careers page.
What the posting requires
- Required
- Zendesk
- Stripe
- Ticketing workflows
- Time management
- Support platforms
- Orb
- Ticket triage
- Payment systems
- Customer support
- Preferred
- AI tools
- Claude
- ChatGPT
- B2B SaaS
- Customer success
- Support
These tags are our reading of the posting. They can miss something; the original posting is the reference.