About the role
The team manages difficult borrower issues that need extra attention. The specialist looks into problems with service and loans by reviewing information from various platforms. This position offers innovative resolutions for customer concerns beyond the capabilities of initial support.
Our summary of the posting; the original is on the Prosper careers page.
What the posting requires
- Required
- Availability
- Customer service
- Hours of operation
- CCPA
- Administrative etiquettes
- SCRA
- High School diploma
- GED
- Telephone operations
- Preferred
- Zendesk
- De-escalation
- Loan modifications
- Check processing systems
- Call review
- Issue resolution
These tags are our reading of the posting. They can miss something; the original posting is the reference.