About the role
The team manages customer escalations and formal complaints, ensuring they meet regulatory and audit standards. The role involves building and owning the entire process, from intake to root cause analysis, and handling sensitive cases. This position requires close collaboration with legal, compliance, and product teams.
Our summary of the posting; the original is on the Polymarket careers page.
What the posting requires
- Required
- Escalations
- Complaints program
- Complaints management
- Intake design
- Customer resolution
- Case tracking
- Fintech
- Regulatory reporting
- Bank
- Preferred
- Trust and Safety
- Community moderation
- Platform
- Marketplace
- Regulator-referred complaints
- Consumer complaints
These tags are our reading of the posting. They can miss something; the original posting is the reference.