About the role
The team supports customers with genetic testing services. The associate handles customer inquiries via phone and email, gathers necessary information for sample processing, and communicates test status and results. They also assist with account requests and resolve customer issues.
Our summary of the posting; the original is on the Natera careers page.
What the posting requires
- Required
- Problem solving
- Numeric skills
- Microsoft Office
- Customer support protocols
- Verbal skills
- Google Suite
- Written skills
- Customer service principles
- Administrative procedures
- Preferred
- Multilingual
- Salesforce
- LIMS
- Twilio
- Data gathering
- CRM
These tags are our reading of the posting. They can miss something; the original posting is the reference.