About the role
The Customer Agent group develops an AI system enabling brands to offer customer support at a large scale. This engineer defines the technical and product strategy for a key part of the system, addressing difficult challenges in areas like orchestration and control. The position includes coding, critical decision-making, and guiding colleagues.
Our summary of the posting; the original is on the Klaviyo careers page.
What the posting requires
- Required
- Orchestration
- Security
- Evaluation
- Misuse
- Guardrails
- Abuse
- Failure handling
- Agentic systems
- Reliability
- Technical direction
- Preferred
- AI observability
- Human-in-the-loop
- LLM
- Workflows
- Multi-tenant
- 0-to-1 products
These tags are our reading of the posting. They can miss something; the original posting is the reference.