About the role
The team provides customer support for Checkr's verification services. The representative handles customer inquiries via phone, chat, and email, troubleshooting issues and escalating complex cases. This role also involves partnering with other teams to improve customer experience and AI tools.
Our summary of the posting; the original is on the Checkr careers page.
What the posting requires
- Required
- Omnichannel support
- Customer inquiries
- Troubleshooting
- Escalations
- Training
- Product feedback
- Support requests
- Customer interaction
- AI Tools
- Customer journey
- Preferred
- Software ecosystems
- Customer success
- SaaS
- Written communication
- De-escalation
Preferred experience: 2+ yrs
These tags are our reading of the posting. They can miss something; the original posting is the reference.