About the role
The Client Support team manages a complex product and high ticket volume across multiple channels. The manager leads a technical team, troubleshoots issues, and develops processes to improve efficiency and consistency in support operations.
Our summary of the posting; the original is on the Blend careers page.
What the posting requires
- Required
- REST APIs
- JSON
- Postman
- SQL
- Production fixes
- Metrics
- Data investigation
- KPIs
- Troubleshooting
- Preferred
- Ticketing platform
- Zendesk
- Freshdesk
- Salesforce
- Fintech
- Mortgage
These tags are our reading of the posting. They can miss something; the original posting is the reference.