Director, Customer Support
Health data · 7 postings open
- Location: United States
- Pay: $145k–$197k
- Experience: 8+ yrs
- Posted: Posted
About the role
The customer support department handles initial customer inquiries regarding technical and data challenges. This position oversees the support staff and drives enhancements to customer satisfaction. The role involves investigating problem origins, setting performance metrics, and working with other departments to address ongoing issues.
Our summary of the posting; the original is on the Komodo Health careers page.
What the posting requires
- Required
- Issue containment
- Jira Service Management
- AI tools
- AI-enabled workflows
- Troubleshoot
- AI-enabled intake
- Support strategy
- Root cause analysis
- KPIs
- Preferred
Nothing listed as preferred.
These tags are our reading of the posting. They can miss something; the original posting is the reference.
Do you qualify?
Each requirement checked against your resume, in about a minute. No account. Your resume is deleted when the verdict appears.