Licensed Customer Service Manager (10am - 7pm CST)
Insurtech · 17 postings open
- Location: Remote (US)
- Pay: $70k–$85k a year
- Experience: 3+ yrs
- Posted: Posted
About the role
The team supports homeowners with their insurance needs. The manager leads and develops a team of customer service agents, focusing on improving service operations and ensuring excellent customer experiences. This involves coaching agents, analyzing performance data, and resolving customer issues.
Our summary of the posting; the original is on the Kin Insurance careers page.
What the posting requires
- Required
- Performance metrics
- Customer service performance
- Performance data analysis
- Service initiatives
- Customer escalations
- Data analysis
- Metrics analysis
- Coaching
- Customer experience
- Preferred
- English
- Spanish
- Bilingual
These tags are our reading of the posting. They can miss something; the original posting is the reference.
Do you qualify?
Each requirement checked against your resume, in about a minute. No account. Your resume is deleted when the verdict appears.